1. Marketplace Role

Novazop acts solely as a marketplace platform connecting buyers and sellers. Unless otherwise stated, Novazop is not the seller of the products or services listed on the platform. Payments are temporarily held through our escrow system until the transaction reaches its completion status.

2. When a Refund May Be Available

A refund may be considered under circumstances such as:

• The seller is unable to deliver the purchased service.
• The seller cancels the order.
• The order expires without delivery.
• Both buyer and seller mutually agree to cancel the transaction before completion.
• The dispute resolution process determines that a refund is appropriate under the applicable marketplace policies.

3. Non-Refundable Transactions

For security reasons, completed transactions are generally non-refundable. Refunds will normally not be provided in situations including, but not limited to:

• The buyer has confirmed successful delivery.
• The escrow payment has been released to the seller.
• The buyer changes their mind after successful delivery.
• The buyer no longer needs the purchased product or service.
• The buyer provides incorrect information that prevents successful delivery.
• The product or service has been fully delivered as described.

4. Escrow Protection

Novazop uses an escrow payment system designed to help protect both buyers and sellers. Funds remain securely held while the seller fulfills the order. Once the buyer confirms successful completion, or the transaction is otherwise completed in accordance with the marketplace procedures, the escrow funds are released to the seller. After funds have been released, refunds are generally not available except where required by applicable law.

5. Dispute Resolution

If a buyer and seller cannot resolve an issue directly, either party may request assistance through Novazop's dispute resolution process. Each dispute is reviewed individually based on available evidence, communication history, order details, and applicable marketplace policies. Submitting a dispute does not automatically guarantee a refund.

6. Chargebacks

Initiating a chargeback while a dispute is actively being handled through Novazop may delay or affect the resolution process. Users are encouraged to contact Novazop Support before initiating a chargeback with their payment provider.

7. Refund Processing Time

If a refund is approved, processing time may vary depending on the original payment method, payment provider, banking institution, and applicable financial regulations. Novazop cannot guarantee the exact timeframe for funds to appear in the buyer's account.

8. Fraud Prevention

Refund requests that involve suspected fraud, abuse, unauthorized activity, false claims, or attempts to circumvent marketplace policies may be investigated. Novazop reserves the right to deny refund requests where fraudulent activity is reasonably suspected.

9. Changes to This Refund Policy

Novazop reserves the right to modify this Refund Policy at any time. Any updates will become effective immediately upon publication on this page unless otherwise stated.