1. Our Role

Novazop acts as a neutral marketplace platform. Our role is to review the available information submitted by both parties and apply our marketplace policies consistently and fairly. While we facilitate dispute resolution, we are not a party to the underlying transaction between buyer and seller.

2. When Can a Dispute Be Opened?

A dispute may be opened when:

• The seller fails to deliver the agreed product or service.
• The buyer reports that the service was not delivered as described.
• The transaction cannot be completed due to circumstances beyond the parties' control.
• Both parties disagree regarding fulfillment of the order.

Disputes should be submitted promptly while the transaction remains eligible under Novazop policies.

3. Before Opening a Dispute

We encourage buyers and sellers to communicate through the Novazop messaging system before requesting intervention. Many issues can be resolved quickly through direct communication.

4. Information Required

To help us review a dispute efficiently, please provide:

• Order number
• Description of the issue
• Relevant screenshots or supporting documents
• Communication history, if applicable
• Any additional information that may assist the review

5. How We Review Disputes

Each dispute is reviewed individually. Our review may consider:

• Order details
• Listing description
• Communication between buyer and seller
• Evidence submitted by both parties
• Marketplace policies
• Applicable laws where appropriate

Our goal is to make a fair and balanced decision based on the available information.

6. Possible Outcomes

• Transaction completed successfully.
• Refund approved in accordance with our Refund Policy.
• Escrow funds released to the seller.
• Transaction cancelled before completion.
• Additional information requested from one or both parties.

7. Fraud & Abuse

Submitting false information, fabricated evidence, or attempting to misuse the dispute process may result in account restrictions or other enforcement actions. Novazop reserves the right to investigate suspected fraudulent activity.

8. Final Decisions

After reviewing all available information, Novazop will communicate the outcome to the parties involved. Certain decisions may be final unless new material evidence becomes available.

9. Changes to This Policy

Novazop may update this Dispute Resolution Policy from time to time. The latest version will always be available on this page.