1. Secure Escrow Payment

Every eligible transaction is processed through our escrow system. Rather than sending payment directly to the seller, funds are temporarily held until the transaction reaches completion according to the marketplace process. This helps provide additional protection for both buyers and sellers throughout the transaction.

2. Shop with Confidence

Novazop encourages sellers to provide accurate product descriptions, transparent pricing, and professional communication. Our marketplace policies are designed to promote fair and trustworthy transactions for all users.

3. Buyer Protection Includes

4. When Buyer Protection Applies

Buyer Protection may apply in situations such as:

• The seller fails to deliver the purchased service.
• The order is cancelled before completion.
• The transaction expires without delivery.
• A dispute is resolved in accordance with Novazop policies.

Each case is reviewed individually based on the available information and applicable marketplace policies.

5. Buyer Responsibilities

To receive the full benefit of Buyer Protection, buyers are encouraged to:

• Read product descriptions carefully.
• Communicate through Novazop messaging.
• Provide accurate delivery information.
• Review orders before confirming completion.
• Report issues promptly.
• Follow all marketplace policies.

6. Fair Dispute Resolution

If a problem cannot be resolved directly between the buyer and seller, either party may request assistance through Novazop's dispute resolution process. Our team reviews the available evidence, communication history, transaction details, and marketplace policies before making a decision. Our goal is to provide a fair, consistent, and transparent resolution process for both parties.

7. Limitations of Buyer Protection

Buyer Protection generally does not apply in situations including, but not limited to:

• The buyer voluntarily confirms successful completion.
• The escrow funds have already been released according to marketplace procedures.
• The buyer provides incorrect information.
• The buyer changes their mind after successful delivery.
• The buyer violates the Terms of Service.
• Transactions involving fraudulent activity.

8. Our Commitment

Novazop is committed to continuously improving marketplace security, transaction transparency, and buyer confidence. While no online marketplace can eliminate every possible risk, we strive to provide tools, policies, and procedures that help create a safer experience for everyone.